FAQ
- First steps with your new Tocsen
- Get your Tocsen ready before every ride!
- How can I simulate a crash to test the Tocsen?
- Am I able to use the sensor with several helmets?
- Does Tocsen also protect me, when I am abroad?
- What happens when I do not have any mobile reception at all?
Emergency Calls
- Do I have to fall on my head for an emergency call to be made?
- Who will be alarmed by Tocsen if I crash? Am I able to freely chose those people?
- Why is there a manual alarm as well? And what happens, when I set it off?
- How am I able tot test if the Tocsen app/the emergency call really works?
- How do emergency contacts and the rescue community nearby find me? Do they need an extra navigation app that guides them to the crash location?
- How does the sensor differentiate between a 'real crash' and 'Oops, fall off the shelf'? How does the sensor know that I really need help?
App & Sensor
- What do I do if I have connection problems with my Tocsen?
- Can I also use the Tocsen on several helmets or switch it from one helmet to another?
- What do I have to do after changing my e-mail address?
- What do I have to do after changing my mobile phone number?
- In which languages is the Tocsen app available?
- Am I able to connect other devices via Bluetooth while the Tocsen is active?
Pre Purchase
- My smartphone already has a crash detection app. Why do I need Tocsen?
- Can I also attach the Tocsen to my riding helmet with fabric cover?
- Can I also use the Tocsen motorised (for example on a motocross, motorbike etc.)?
- Which mobile phone operating systems are supported?
- How do I fix the sensor to the helmet?
- Are there any ongoing costs?